I made an online purchase, but I cannot see it among my parcels in my EshopWedrop account. Why? What can I do?
- We kindly ask you to check if the online store has sent your products and if they were successfully delivered to your EshopWedrop shopping address.
- Did you receive a tracking number for the order from the online store? We recommend you use a track & trace delivery option, this sometimes costs (a little) more, but for peace of mind it is worth it.
- If the products were delivered, but the retailer did not correctly label your unique shopping address on the parcel, we will keep your parcels in the "Unidentified" category and will make investigations.
- We kindly ask you to contact us and send us all the details you have in order to clarify the situation.
General
Account
Orders
What are the standard maximum dimensions allowed for one parcel?
When do the parcels received at my personal online shopping addresses depart to Romania?
How can I check my parcels and how can I find out when they arrive at destination?
I made an online purchase, but I cannot see it among my parcels in my EshopWedrop account. Why? What can I do?
What are the times and dates for delivering parcels to my online shopping address in the UK, USA, Poland, Germany and Italy?
